Legal & Policies
Everything that governs your DropZillas account, in one place. Policies are versioned and effective-dated so material revisions are tracked.
Terms & Conditions
Master terms for using the DropZillas platform, dashboard, APIs, storefronts, and fulfillment services. Incorporates all service-specific policies below.
Privacy Policy
How DropZillas collects, uses, shares, and safeguards seller, order, fulfillment, and payment information. Written against the actual data flows in the platform.
Reseller / Seller Agreement
B2B agreement for approved sellers, brands, and businesses using DropZillas — including Blind Fulfillment, Concierge Retail Pickup, storage, and custom / print-on-demand.
Shipping & Fulfillment Policy
How orders are processed, picked, packed, rated, and handed off. Provider-neutral (Shippo / EasyPost) and clear about where DropZillas performance ends and the carrier's begins.
Returns & Refund Policy
All-sales-final rules for DropZillas-stocked merchandise, non-refundable custom / print-on-demand, and seller-sourced / Blind Fulfillment / Concierge Pickup goods, plus the 7-day defect window.
Prohibited & Restricted Goods Policy
Items DropZillas will not accept, produce, ship, blind-fulfill, or pick up — including strong anti-counterfeit language and the required workflow acknowledgment.
The policies above are operational drafts prepared by DropZillas for internal use and future attorney review. They are not legal advice and have not been reviewed or approved by an attorney. For a specific question, use the contact page.